Business Management EXAM QUESTIONS

Question 1

Business Management EXAM QUESTIONS. Which of the following is NOT a step in the scientific management process?

• Examine the way in which workers perform their tasks, gather all the informal job knowledge that workers possess, and experiment with ways of improving how tasks are performed.
• ✅ Develop a science to find the “one best way” to complete each task.
• Carefully select workers who possess skills and abilities that match the needs of the task, and train them to perform the task according to the established rules and procedures.
• Establish a fair or acceptable level of performance for a task, and then develop a pay system that rewards performance above the acceptable level.

Question 2

The administrative and bureaucratic perspective of management is a ______ approach.

• ✅ top-down
• bottom-up
• sideways
• circular

Question 3

The ______ approach to management is a ______ approach.

• scientific management; top-down
• ✅ scientific management; bottom-up
• administrative and bureaucratic; bottom-up
• administrative and bureaucratic; sideways

Question 4

Scientific management’s primary focus is on ______, while the administrative and bureaucratic perspective’s primary focus is on ______.

• the organization; the job
• ✅ the job; the organization
• employees; management
• management; employees

Question 5

One of the criticisms of the ______ perspective is that it failed to account for the ______.

• administrative and bureaucratic; job
• behavioral; organization
• ✅ classical; importance of human behavior and social relationships
• classical; job

Question 6

The study of how managers should personally behave to motivate employees and encourage them to perform at high levels and be committed to achieving organizational goals is known as the ______ perspective.

• ✅ behavioral
• administrative
• scientific management
• bureaucratic

Question 7

The tendency of people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable is known as

• ✅ social loafing.
• groupthink.
• the Hawthorne effect.
• synergy.

Question 8

The tendency of members of a group to yield to the desire in the group for unanimity, even at the cost of realistically appraising alternative courses of action is known as

• social loafing.
• ✅ groupthink.
• the Hawthorne effect.
• synergy.

Question 9

A ______ is the set of expected behaviors associated with a particular position in a group.

• ✅ role
• norm
• status
• cohesiveness

Question 10

______ are the standards or expectations that are accepted and shared by a group’s members.

• Roles
• ✅ Norms
• Status
• Cohesiveness

Question 11

Dawn has been a manager in the hospitality industry for ten years. She is looking for a career change, though is concerned that she won’t be able to manage as well in a different industry. If she does switch industries, she will find out that

• she needs to return to school to further her education.
• ✅ the basic duties of managing are the same across different industries.
• she will be required to start at a low level position and work her way up to management.
• the skills and experience she has gained in the hospitality industry are not applicable anywhere else. Business Management EXAM QUESTIONS

Question 12

Which of the following would be LEAST likely to help a disturbance handler avoid an organization being derailed from achieving its goals?

• solving problems
• responding to unpredictable situations
• resolving conflicts
• ✅ raising funds

Question 13

Which of the following is part of political skill for managers?

• solve problems
• set policies
• ✅ network effectively
• understand policies

Question 14

George, a manager in an automobile factory, is curious about which aspects of his subordinates’ jobs have been influenced by Scientific Management. Help George determine which of the following is NOT likely influenced by Scientific Management.

• The factory has determined that eight-hour workdays with break periods every two hours are optimal for well-being.
• There is a division between workers and management.
• ✅ Management recognizes the importance of team building and managing culture for positive social relations.
• The jobs and the tools for the jobs are designed to require the least amount of stooping, bending, and lifting to optimize working productivity.

Question 15

Which of the following include the parts of the Juran trilogy?

• human capital, social capital, organizational capital
• ✅ quality planning, quality control, quality improvement
• consistency of purpose, institute leadership, eliminate numerical quotas
• inputs, transformation, outputs

Question 16

A key principle of the administrative and bureaucratic perspective is

• ✅ that we can improve organizations from the top down by improving the quality of management functions.
• management’s efforts to leverage information and intellectual capital within organizations.
• the understanding of the complexity of human behavior and social relationships that exist within organizations.
• the development of a science to find the “one best way” to complete each task. Business Management EXAM QUESTIONS

Question 17

Which of the following statements accurately describes total quality management (TQM)? TQM is a managerial perspective that

• ✅ emphasizes quality throughout the production process.
• relies on management, instead of employees, at every stage of production to maximize quality.
• focuses on numerical quotas.
• primarily emphasizes quality at the end the production process.

Question 18

The Gilbreths used ______ to record the time for each operation of a job. By doing so, they were able to identify the most efficient approach to each job.

• principles of experimental psychology
• informal groups
• “therblig” motion picture technology
• ✅ a micron-motion technique to take motion pictures of operations

Question 19

Which of the following accurately represents Fayol’s primary functions of successful managers?

• rewarding
• compromising
• collaborating
• ✅ organizing

Question 20

Munsterberg’s work used ______ to study ______

• therbligs; elements of movement
• experiments; the effects of lighting on productivity
• ✅ scholarly approaches; organizations
• micro-motion technique; the operations of a job

Question 21

The Hawthorne illumination experiments concluded that

• ✅ lighting didn’t matter, it was that people were paying attention to the employees that led to the increase in productivity.
• productivity decreases when people pay attention to employees.
• brighter lighting results in greater productivity compared to dimmer lighting.
• cooperative groups lead to higher productivity.

Question 22

The Hawthorne Studies included all but the following

• the illumination experiments in which the researchers discovered that what mattered was that people were paying attention to the employees.
• the relay assembly room experiments in which the researchers discovered that employees value participation and cooperation in the workplace.
• ✅ the relay assembly room experiments in which the researchers discovered the importance of group pressures to conform.
• the bank wiring room study in which the researchers discovered the importance of group pressures to conform.

Question 23

Which statement accurately reflects the differences between the task environment and the general environment?

• The general environment is analyzed through benchmarking, while the task environment is analyzed through boundary spanning.
• The task environment is comprised of legal, sociocultural, and global forces while the general environment is comprised of customers, government, and special interest forces.
• ✅ In the task environment, forces are directly tied to organizational success or failure while in the general environment, forces indirectly affect organizations.
• In the general environment, forces are directly tied to organizational success or failure while in the task environment, forces indirectly affect organizations.

Question 24

Which of these is a managerial challenge related to technology?

• Managing business operations in a way today that does not hurt future generations.
• The current workforce is more educated, technologically savvy, and seeking career balance more than ever before.
• Organizations must assess and systematize their knowledge resources in order to find new solutions to ongoing problems.
• ✅ The e-commerce boom has rewritten the rules of business as online shopping and service have increased exponentially.

Question 25

Preserving environmental resources, adeptly using technology, and having a strong working knowledge of the business environment are key components of

• lapses in judgment.
• ✅ effective management.
• professional networking.
• ethical leaders.

Question 26

______ is used to detect patterns; while ______ is used to predict future performance.

• ✅ Analytics; forecasting
• Analytics; buffering
• Forecasting; analytics
• Forecasting; buffering

Question 27

An organization’s strategy, culture, policies and procedures are all elements that make up the organization’s

• global environment.
• external environment.
• ✅ internal environment.
• task environment.

Question 28

Integrating environmentalism and social responsibility into an organization’s business strategies is known as

• innovation.
• globalization.
• ✅ sustainability.
• outsourcing.

Question 29

Organizations that are boundary spanning are

• absorbing uncertainty from an organization’s environment so it can perform efficiently.
• trying to predict what will happen in the future.
• ✅ scanning the environment to detect information that may be important for their business.
• making comparisons between an organization’s performance and the performance of competitors.

Question 30

The general environment is comprised of

• the elements that occur within an organization, such as strategy, culture, technology, policies, procedures, and intellectual capital.
• the factors, forces, and groups outside the boundary of an organization that may impact everyday activities.
• a group of sectors that directly and immediately impact the organization and influence its decision making on a daily basis.
• ✅ the forces that have an indirect effect on both the organization and its task environment.

Question 31

Which of the following are NOT components of the task environment?

• employees
• customers
• competitors
• ✅ economic forces

Question 39

A(n) ______ is a person who reports misconduct by an organization or other employees to the public or a higher authority.

• ✅ whistleblower
• egocentric leader
• stakeholder
• philanthropist

Question 40

Ethics is defined as

• the firm’s vision for who it wants to be in the future and how it can get there.
• laws that dictate right versus wrong and result in punishment for noncompliance.
• organizational policies about acceptable behaviors and employee benefits.
• ✅ principles that dictate right versus wrong while espousing a code of conduct based on these values.

Question 41

Moral intensity impacts which components of the ethical decision-making model?

• self-efficacy
• ✅ moral motivation
• cognitive moral development
• social consensus

Question 42

Which of the following statements best describes the PESTLE analysis factors?

• How a company conducts business in a particular country determines the company’s political, economic, sociocultural, technological, legal, and environmental factors.
• The political, economic, sociocultural, technological, legal, and environmental factors of a host country need to be the same or similar to those of the home country for an international company to be successful.
• ✅ The political, economic, sociocultural, technological, legal, and environmental factors have an impact on whether and how a company conducts business in a particular country.
• Once a company expands to another country, it needs to assess the political, economic, sociocultural, technological, legal, and environmental factors that impact their employees.

Question 43

Which of the following statements about PESTLE analysis is true?

• ✅ PESTLE analysis is a strategic tool that is used to identify and evaluate the external factors that can impact a company’s operations.
• PESTLE analysis is a strategic tool that is used to identify and evaluate the internal factors that can impact a company’s operations.
• PESTLE analysis is a strategic tool that is used to identify and evaluate the strengths and weaknesses of a company.
• PESTLE analysis is a strategic tool that is used to identify and evaluate the opportunities and threats of a company.