SCM 300: Global Supply Operations

Question 1

SCM 300: Global Supply Operations. What was the very first step for a consultant when improving a business process?

Observe the present state of the organization/process
Ask for the desired state
Develop the solution
Perform a gap analysis

Question 2

According to lecture, which of the following is a trait of a good consultant?

Does not value feedback from the client
Anticipates learning curves – things might get worse before they get better
Seeks to be loved by the client
Tells the client exactly what they want to hear

Question 3

According to lecture, which of the following is a trait of a good consultant?

Avoids giving the client bad news
Values feedback from the client
Seeks to be loved by the client
Tells the client exactly what they want to hear

Question 4

What was the very first step for a consultant when improving a business process?

Ask for the desired state
Observe the present state of the organization/process
Develop the solution
Perform a gap analysis

Question 5

According to lecture, which ONE of the following items provided in the answer choices, will really get you noticed by employers?

Saying you graduated early
Experience on improvement projects
Listing your job responsibilities
Having skills in scope inflation (scope creep)
GPAs above 3.5
Reading an AON diagram

Question 6

According to the eText, a gap analysis provides a comparison between:

The critical path and the slack
Objectives and the milestones
The desired state and present state
A process and a project
AON diagrams and the work breakdown structure

Question 7

According to the eText, when using the business process improvement method, there are four ways to make an impact on the client. Which of the following is NOT one of the four ways to make an impact on the client:

Show that the recommendations are tied to their goals
Demonstrate the monetary benefits of your recommendations
Attempt to put all activities on the critical path
Be sure the solution fits their organizational structure and policies
Demonstrate a favorable value to work ratio

Question 8

There were a number of steps outlined in lecture for consultants improving a business process. After the consultant performs the gap analysis, the next step is to develop the _______.

Analytical Model
Solution
Data Collection Method
Project Scope
Implementation Plan

Question 9

According to SCM 300, which of the following statements is true?

Processes use cause-and-effect diagrams, Projects use flow charts
Projects are unique, processes are repetitive
Processes use AON diagrams, Projects use Pareto charts
Processes and projects are the same thing
Processes usually take longer than projects

Question 10

When a project manager needs to reduce the length of a project, they need to crash items that are on the _______. SCM 300: Global Supply Operations

Shortest Path
Slack
Least Common Multiple
Critical Path
Central Vein

Question 11

According to lecture on project management, the goals or desired outcomes on any project are referred to as _______. (Examples: Reduce delivery times by 2 days, Reduce material cost by 20%)

Processes
Deliverables
Milestones
Objectives
Project slack

Question 12

According to the eTextbook, the first and second steps in project management are “define the project” and “establish project priorities”. What is the third step in project management?

Develop the project scope
Research and development
Work breakdown structure
Develop an implementation plan
Gap analysis
Scope inflation

Question 13

According to the eTextbook, AON network diagrams are used to plan and manage projects. The letters A-O-N stand for:

Activity on Node
Action of Need
Activity of Need
Action or Network
Action on Node
Activity or Network

Question 14

According to lecture on project management, important events on any project are referred to as _______. (Examples: deadlines, dates of important decisions, start date of a new project phase)

Objectives
Processes
Milestones
Deliverables
Project slack

Question 15

According to the eTextbook, some of the very key attributes of a good metric include that: it must be measureable, easily understood, and _______.

Attainable
Executable
Important
Operational
Visible

Question 16

According to SCM 300 materials, which of the following is a diagram that illustrates all of the organizations in your supply chain, the links between those organizations and also lists the data that is shared between the organizations?

Supply Chain map
SCOR Model
Tableau
KPI Drilldown
Data Maturity Model

Question 17

According to lecture, which of the following is an example of a Descriptive Analytic?

98% on time deliveries in April 2025
Data indicates that 4 broken trucks caused late shipments in March 2025
Internet of Things devices
Analytics model that recommends when to maintain trucks to avoid future breakdowns
Forecast that shows 20% sales increases next month

Question 18

According to SCM 300 materials, which of the following is a network of objects that have digital sensors which allow the objects to communicate with each other?

VMI
IoT
SCOR
KPI
Tableau

Question 19

Which of the following is a GOOD thing that companies do in the area of measuring and improving performance?

Companies motivate their managers to avoid data and just make decisions based on manager preferences
Companies trust that their long-term institutional metrics have always been great and will continue to be great
Companies utilize as many performance metrics as possible
Companies use the Balanced Scorecard
Companies drive employees to be perfect

Question 20

A good SYSTEM of METRICS should measure three things: SCM 300: Global Supply Operations

Procurement, operations, logistics
Reliability, Quality, Responsiveness
Value, Productivity, SCM visibility
Quality, Cost, and Value
Efficiency, Effectiveness, Adaptability

Question 21

According to the eTextbook, what is the phenomenon that occurs when companies provide managers and executives with so much data that they become confused or nervous, and thus avoid making business decisions?

Disambiguation
Paradigm shift
Managerial paralysis
Mission-critical
Granularity

Question 22

According to lecture, which of the following is an example of a Diagnostic Analytic?

Analytics model that recommends when to maintain trucks to avoid future breakdowns
Data indicates that 4 broken trucks caused late shipments March 2025
Forecast that shows 15% sales increases next month
Internet of Things devices
10% late shipments in June 2024

Question 23

(Fill in the blank) According to the eTextbook, ______ are colorful and graphically appealing real-time performance reports that are available to business managers on their digital devices. They are intended to help executives evaluate, manage, and plan.

Spot Charts
KPI Scorecard
Executive Dashboards
10K Charts
Balanced Scorecards

Question 24

According to lecture, which of the following is an example of a Prescriptive Analytic?

Internet of Things devices
Analytics model that recommends when to maintain trucks to avoid future breakdowns
Data indicates that 4 broken trucks caused late shipments March 2025
10% late shipments in June 2024
Forecast that shows 15% sales increases next month

Question 25

According to lecture, once a process map (flowchart) is created it can help an organization:

Measure customer satisfaction
Identify the customer’s goals
Reduce consumer value
Eliminate the need for a block diagram
Identify potential failure points in a process.

Question 26

According to lecture, which the following tools is used to describe the entire system of business functions? The entire system would then likely contain multiple smaller business processes.

Gantt Chart
Swim Lane Flowchart
Pareto chart
Block diagram
AON Diagram
SPC Control Chart

Question 27

The American car manufacturer Ford invests $25,000 in Detroit to manufacture a car for the French market. That Ford sells for 50,000 Euros in the France. What is the return (profit or loss) on the car if the exchange rate at the time of sale is 1.2 Euro = $1 US? (Choose the closest answer)

Loss of $29,167
Loss of $16,667
Profit of $20,000
Loss of $20,000
Profit of $16,667
Profit of $29,167
Profit of $35,000
Loss of $35,000

Supply Chain Shrinkage Problem

Consider the problem of shrinkage in a supply chain. Use this data: Expected Consumer Demand = 5,000; Retail: Theft and Damage – 6%; Manufacturing: Theft and Damage – 2%; Raw Materials: Supplier defects – 3%. According to SCM 300, how many units should the materials plan account for in order to meet the expected consumer demand? (Choose the closest answer)

5624
5696
5618
5550
5417
5315
5597

Critical Path Question

Use the information on this AON diagram to answer the following question: Which of the following is the critical path(s) for this project?

Only AHGF
All 4 paths are critical paths
This project does not have a critical path
There are three critical paths: ABCEF, ABDEF, AHGF
Both ABCEF and ABDEF
Only AHCEF
Both ABCEF and AHGF
Only ABDEF
Only ABCEF

Question 30

In lecture we discussed business process maps. We discovered that sometimes, right in the middle of a business process there might be another business process. According to SCM 300, which of the flowchart symbols used in this course would be used to illustrate a process within your business process?

Upside-down Triangle
D-Shaped/Bullet-shaped
Rectangle within a rectangle
Terminator
Large Arrow
Diamond
Trapezoid (a slanted rectangle) SCM 300: Global Supply Operations

Question 31

According to SCM 300, which of the flowchart symbols used in this course would be used to illustrate both entry and exit points in a business process?

Rectangle within a rectangle
Circle
D-Shaped/Bullet-shaped
Large Arrow
Terminator
Triangle
Rectangle
Diamond

Question 32

Consider a Business Process that has 15 steps. The 12th step in the process is when Fedex DELIVERS a package to the customer’s home. According to SCM 300, which one of the flowchart symbols used in this course would be used to accomplish this step in the process?

Rectangle
Terminator
Circle
Large Arrow
Diamond
D-Shaped/Bullet-shaped

Question 34

On this AON diagram, if activity F is crashed by 4 days, what would be the new length of the project?

Question 35

A company uses three machines with the reliabilities listed here: Step A – 0.89, Step B – 0.94, Step C – 0.98. The company produces 12,500 tables per year in this three-step process. How many defects will this process presently produce in one year? Choose the closest answer.

2216
2182
2147
2323
2252
2270

Question 36

A process has three consecutive steps with the following reliabilities: Step A – 0.94, Step B – 0.94, Step C – 0.80. A back-up is added to Step C. What is the resulting reliability for the system? Choose the closest answer.

0.732
0.848
0.718
0.864
0.706
0.833

Question 37

On this AON diagram, which activity or activities have slack on path ACFG?

Both C and F have slack
Only activity F has slack
Both F and G have slack
Only activity G has slack
Only activity C has slack

Question 38

How long would it take to complete this project take? Paths: AHGF, AHCEF, ABCEF, ABDEF

Question 39

A certain company produces 18,000 tables per year in a four-step process. The process cannot be successful unless all four steps are carried out effectively.

The four steps in the process employ machines with the reliabilities listed here: Step A – 0.85 Step B – 0.98 Step C – 0.94 Step D – 0.90

How many acceptable and non-defective tables are presently produced annually? (Choose the closest answer)

16247
15529
14094
9084
14599
16515
12684

Question 40

According to lecture, which of the following is one of the three elements of a good business process?

Attention to detail
Mass participation
Scope inflation
Riskiness
Milestones
Reproducible Results

Question 41

How long would it take to complete this project take?

SCM 300: Global Supply Operations

Isaura K

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